FAQ's

Cancel items or orders

To cancel or amend your order, log into your account and select the order you need to cancel. If it is already being processed or completed, we won’t be able to make any changes, but you can just return it to us.

Please note that personalized orders cannot be cancelled or returned once they have gone into production.

Can I change the address on my order?

We do aim to get our orders out to you as soon as possible. Log in to your account and use our cancel function and if we can, we will amend it for you. Unfortunately, if it is already being processed we won’t be able to make any changes, but you can just return it to us.

Do I need to register?

You don’t have to register to place an order, you can simply check out as a guest. But there are great advantages to joining the TriGife family. As a registered customer you’ll not only be able to keep an eye on and track the progress of orders placed, but also earn loyalty point discounts to save you money on future purchases. You can also save your address details for future use, making shopping quicker and easier.

How do I personalize my order?

When you place the order direct through our website all the personalization fields will be set up for you. Don’t worry all the personalization will be centered for you so it looks right. Please remember, your personalization is printed exactly as requested, so please check your spelling, as we cannot be held responsible for typos.

How long will my personalized item take to arrive?

Many of our personalized products have a production lead time . This is the time that it actually takes to make and add the personalization to your item. Details of this can be found on the specific product page.

You haven't responded to my email

We aim to answer all of our messages within 72 hours (Monday - Friday). If you haven't received a response, please check your spam/junk folder first. Sending in multiple messages will often push your message further down the inbox, so if you haven't had a response, please call us.

How long do I have to change my mind?

We start processing most orders within 15 minutes of placing your order. If you would like to try changing your order, please log in to your account and we will do our best to help, but unfortunately we cannot guarantee changes once your order has started being processed.